FREQUENTLY ASKED QUESTIONS

  • How​ ​do​ ​I​ ​know​ ​you​ ​are​ ​legit?
  • Does​ ​TikTiks​ ​charge​ ​any​ ​fees?
  • Can​ ​I​ ​buy​ ​just​ ​1​ ​ticket?
  • What​ ​happens​ ​after​ ​I​ ​pay​ ​for​ ​my​ ​tickets?
  • When​ ​will​ ​I​ ​receive​ ​my​ ​tickets?
  • Why won’t I receive my tickets until 48-hours before the event?
  • What​ ​if​ ​I​ ​have​ ​trouble​ ​getting​ ​in​ ​at​ ​the​ ​door?
  • Do​ ​I​ ​have​ ​to​ ​print​ ​my​ ​PDF​ ​tickets?
  • Can​ ​I​ ​use​ ​mobile​ ​entry​ ​with​ ​the​ ​app?
  • Why​ don't​ ​I​ ​have​ ​the​ ​seat​ ​numbers?
  • How​ ​come​ ​I​ ​see​ ​Canadian​ ​Dollars​ ​and​ ​US​ ​Dollars​ ​on​ ​your​ ​website/app?
  • Can​ ​I​ ​pay​ ​by​ ​interac​ ​email​ ​transfer?
  • I​ ​received​ ​the​ ​PDF​ ​tickets​ ​and​ ​noticed​ ​that​ ​it​ ​has​ ​someone​ ​else’s​ ​name​ ​on​ ​it.​ ​Will​ ​this​ ​be a​ ​problem?
  • I​ ​am​ ​not​ ​very​ ​computer​ ​literate.​ ​Can​ ​I​ ​order​ ​tickets​ ​by​ ​phone​ ​instead?
  • I​ ​can’t​ ​go​ ​to​ ​the​ ​event​ ​anymore.​ ​Can​ ​I​ ​get​ ​a​ ​refund?
  • My​ ​event​ ​got​ ​postponed,​ ​what​ ​now?
  • My​ ​event​ ​got​ ​cancelled,​ ​what​ ​now?
  • How​ ​do​ ​I​ ​turn​ ​on​ ​push​ ​notifications?
  • How​ ​do​ ​I​ ​change​ ​my​ ​name/e-mail/phone/password?
  • Tickets​ ​got​ ​sent​ ​to​ ​the​ ​wrong​ ​email,​ ​what​ ​should​ ​I​ ​do?
  • I​ ​signed​ ​up​ ​but​ ​how​ ​do​ ​I​ ​verify​ ​my​ ​account?

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